Last updated: 18^th February 2025

Who we are

Educlean Australia Pty Limited  (ABN 22 612 782 706) (“we”, “us”, “our”) are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains the kinds of personal information we collect through our website, how we use and disclose it, and how you can access or correct it.

The kind of personal information we collect

• Contact details: name, email, phone, organisation (when you submit forms or contact us)
• Usage & technical data: IP address, device/browser type, pages viewed, referrers, timestamps, cookies and similar technologies (for analytics and site functionality).
• Transaction data: order history and limited billing info (payments are processed via third‑party providers).
• User‑generated content: messages or files you upload or post to our site.

We only collect information reasonably necessary for our functions and activities.

How we collect your information

• Directly From You: (web forms, email and phone).
• Automatically: Via cookies, pixels and analytic scripts when you visit our site.
• From third parties: where you have consented or it's otherwise lawful (eg: payment processors, marketing platforms).
•  If we receive unsolicited personal information we will handle it in accordance with AAP 4 (eg: destroy/de-identify if not needed)

Why we collect, use & disclose Information

We use personal information to:

• Operate our website and provide services you request.
• Communicate with you (eg: responses, updates and with your consent or as permitted - marketing).
• Personalise content and measure performance.
• Maintain security, prevent fraud and comply with law.

We only use or disclose information for the primary purpose of collection, for related purposes you'd reasonably expect, with your consent, or otherwise permitted by the APPs.

Cookies, analytics and tracking

We use cookies and similar technologies (e.g., first‑party cookies, analytics tags) to remember preferences, improve the site and understand how it’s used. You can control cookies via your browser settings; blocking some cookies may affect site functionality. Where we use third‑party analytics/advertising tools, they may collect or receive information from our site and other sites and use it to provide measurement services and targeted ads according to their policies. (Transparency under APP 1 & notices under APP 5).

Direct marketing

We may send you marketing communications consistent with APP 7; you can opt out anytime via the unsubscribe link or by contacting us.